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international calling service
International Mobile Recharge:
The new service of Otel International "Online Mobile Recharge" allows you to top-up or send amount directly to friends and family or even your own account.
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prepaid calling service

Otel phone card features :

Cheap, Prepaid plans as per your budget, No hidden fees, Secure payment, Instant PIN delivery, Initiate long distance calls with better voice quality!
Special bonus talk time available*
More Features
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Frequently Asked Questions

General

What is a calling card?

Similar to the shape of credit cards, calling card allows user to make international calls from any phone at cheaper rates.

Is calling card and phone card same?

Yes, both are commonly used names for the same thing.

Why calling cards are better than regular calling options?

Because call rates are 10 times cheaper than regular calling options.

What is an Access Number?

An Access Number is a regular number (toll free or non-toll free) that a user can use to access our system and make international calls. It enables you to reach our system through access number provider carriers.

What is the advantage of using an Access Number?

With Access Number, users can make international calls at very cheap rate comparing to regular long distance calls. We do provide toll free and non-toll free Access Numbers for different region.
Please check properly which Access Number is best and cheap to make international calls as rates are different based on source carrier. For more information, please check in Access Number or contact our customer support center +81-3-3251-5301

Does the same access number work for other destinations?

No, it does not work as Access Numbers vary with countries. But, a user can use the same calling card from different regions.

What is the Dialing Pattern?

Dialing pattern is international phone dialing standard that is required for carriers to accept and forward the calls. We do support IEEE E.164 dialing pattern i.e. Country Code + Area Code + Phone Number.

What is the Call Increment (Pulse Duration)?

Call increment is a billing cycle. It is applied to charge on the basis of total calls initiated by a user. Billing cycles are different based on products.

Account

Do I need to have an account?

Yes to get a card online, buy online or recharge online, you need to register/sign up.

How to create an account?

Go to sign up page and fill all the necessary information. You will get your account instantly.

Is my personal information safe?

Yes, we guarantee not to share your personal information with anyone for any purpose.

I forgot my login details. How to recover?

Please follow forgot password guideline and follow the procedure.

Payment

What are the available payment options?

You can use VISA, MasterCard, DISCOVER, JCB, AMERICAN EXPRESS or Paypal. We also accept Smartpit, but only in Japan.

Is the transaction secure?

YES!

Is the amount refundable?

If customers are not satisfied with us, we do refund.
Calling Card Features

Why should I buy calling cards from Otel International?

OTEL International is a well known brand to make international calls. OTEL provides cheap international calling facility without compromising voice quality. We do provide customer support on multiple languages. Relation and direct interconnection with national carriers of more than 20 countries makes OTEL strong, trustworthy and competitive in the calling card market.

What are the available calling plans?

Currently, we provided $5, $10 and $20 valued calling cards. With this, you can purchase talk time in a bulk. Please visit our webpage regularly to get special offers.

I have decided to use Otel International's phone cards. How can I get one?

It is easy. Please fill up this form and our customer support team will contact you instantly for further assistance.

How long will it take to receive calling card?

To receive USER ID and PIN is instant but if you require printed cards it takes 3 working days to reach at your address.

Is Otel International phone cards rechargeable?

Yes, you can recharge it online. For Japan, you can recharge through Smartpit as well.

How do I recharge or top up?

TYo recharge...

Can the phone cards be used for domestic calls?

Yes, customer can even make domestic calls at cheaper rate but we do not guarantee to deliver CLI (Calling Line Identification) due to telecom regulations.

Can I use Card to dial from an international location?

Yes, you can use it from any part of the world wherever internet connection is available. Just download Otel phone dialer, register and start making calls.

Can I place two or more calls at the same time?

No, our calling cards allow only one call at a time but you can register it in different device.

Do I need to enter PIN every time I use the card?

Yes, but there is CLI (Calling Line Identification) save option. If you save your CLI for authentication, it won't ask PIN again and again.

What happens if I lost my Card PIN?

Please contact customer support as soon as possible.

Is there any weekly/monthly service fee?

It depends on products. Please read description to know more about service fees.

Is there any other hidden cost involved?

We do write in description if there is any. Please read description.

Do I get the exact talk time as mentioned?

Yes.

Does the cards and PIN number expire?

Yes, three months after the used date.

Addtional FAQs

I don't have my own Apple ID, how can I get?

If you don't have an Apple ID, you can create one at http://appleid.apple.com/. You can also create one by signing up for an Apple service (such as an iTunes Store or iCloud). You should use your primary email address as your Apple ID.

If you don't want to create own Apple ID, please use the following Apple ID.
Username: otel.appleid1@gmail.com
Password: 06May2013

I don't have my own Google ID, how can I get?

If you don't have an Google ID, you can create one at https://accounts.google.com/SignUp.

If you don't want to create own Google ID, please use the following Google ID.
Username: installdialer@gmail.com
Password: otcalldialer

How can I update OTEL International App if I forgot previous Apple ID?

If you want to update OTEL International App (when updated version is available), but you forgot previous Apple ID, you should remove the App first and reinstall the updated App using new Apple ID.

Contact us
Japan +81-3-5833-8060

FAX +81-3-5833-8061

Location
Otel International
Zaishokaikan Bldg 4F
2-19-8 Yanagibashi
Taito-ku, Tokyo, Japan
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