Frequently Asked Questions

Yes, both are commonly used names for the same thing.

Because call rates are 10 times cheaper than regular calling options.

An Access Number is a regular number (toll free or non-toll free) that a user can use to access our system and make international calls. It enables you to reach our system through access number provider carriers.

With Access Number, users can make international calls at very cheap rate comparing to regular long distance calls. We do provide toll free and non-toll free Access Numbers for different region.
Please check properly which Access Number is best and cheap to make international calls as rates are different based on source carrier. For more information, please check in Access Number or contact our customer support center +81-3-3251-5301

No, it does not work as Access Numbers vary with countries. But, a user can use the same calling card from different regions.

Dialing pattern is international phone dialing standard that is required for carriers to accept and forward the calls. We do support IEEE E.164 dialing pattern i.e. Country Code + Area Code + Phone Number.

Call increment is a billing cycle. It is applied to charge on the basis of total calls initiated by a user. Billing cycles are different based on products.

Yes to get a card online, buy online or recharge online, you need to register/sign up.

Go to sign up page and fill all the necessary information. You will get your account instantly.

Yes, we guarantee not to share your personal information with anyone for any purpose.

Please follow forgot password guideline and follow the procedure.

You can use VISA, MasterCard, DISCOVER, JCB, AMERICAN EXPRESS or Paypal. We also accept Smartpit, but only in Japan.

YES!

If customers are not satisfied with us, we do refund.

OTEL International is a well known brand to make international calls. OTEL provides cheap international calling facility without compromising voice quality. We do provide customer support on multiple languages. Relation and direct interconnection with national carriers of more than 20 countries makes OTEL strong, trustworthy and competitive in the calling card market.

Currently, we provided $5, $10 and $20 valued calling cards. With this, you can purchase talk time in a bulk. Please visit our webpage regularly to get special offers.

It is easy. Please fill up this form and our customer support team will contact you instantly for further assistance.

To receive USER ID and PIN is instant but if you require printed cards it takes 3 working days to reach at your address.

Yes, you can recharge it online. For Japan, you can recharge through Smartpit as well.

TYo recharge...

Yes, customer can even make domestic calls at cheaper rate but we do not guarantee to deliver CLI (Calling Line Identification) due to telecom regulations.

Yes, you can use it from any part of the world wherever internet connection is available. Just download Otel phone dialer, register and start making calls.

No, our calling cards allow only one call at a time but you can register it in different device.

Yes, but there is CLI (Calling Line Identification) save option. If you save your CLI for authentication, it won't ask PIN again and again.

Please contact customer support as soon as possible.

It depends on products. Please read description to know more about service fees.

We do write in description if there is any. Please read description.

Yes.

Yes, three months after the used date.

If you don't have an Apple ID, you can create one at http://appleid.apple.com/. You can also create one by signing up for an Apple service (such as an iTunes Store or iCloud). You should use your primary email address as your Apple ID.

If you don't want to create own Apple ID, please use the following Apple ID.
Username: otel.appleid1@gmail.com
Password: 06May2013

If you don't have an Google ID, you can create one at https://accounts.google.com/SignUp.

If you don't want to create own Google ID, please use the following Google ID.
Username: installdialer@gmail.com
Password: otcalldialer

If you want to update OTEL International App (when updated version is available), but you forgot previous Apple ID, you should remove the App first and reinstall the updated App using new Apple ID.